Responsibilities
• Manage incoming client requests
• Assign interpreters/translators
• Track schedules & deadlines
• Coordinate with clients & vendors
• Handle rescheduling and emergencies
• Ensure SLA & quality compliance
• Prepare completed projects for billing
Requirements & Skills
• Project management experience (LSP preferred)
• Strong coordination skills
• Calm under pressure
• Excellent communication
• Fluent English
KPIs
• On-time delivery rate
• Client satisfaction
• Issue resolution time
• Project margin protection
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